Refund policy

ChannelText sells prepaid balance in $10 top-ups and charges $0.008 per delivered transcript. Last updated 2026-09-26.

Unused balance

You can ask for a refund of the unused part of your balance. Write to business@aitorsm.com from your account's email. We refund it through Polar, our merchant of record, to the payment method you used, up to the amount of your top-up(s). Refunds usually reach you within 5 to 10 business days, depending on your bank.

Delivered transcripts

Each transcript is charged only once it has been delivered, and videos without a transcript are never charged, so delivered transcripts are not refunded. If a delivered file is empty or broken because of an error on our side, write to us and we credit it back to your balance.

How a refund shows in your balance

When a top-up is refunded (by us, or by Polar, for example after a dispute), the refunded amount is taken off your balance automatically. Only money that is still in the balance is taken: the balance never goes below zero.

Contact

business@aitorsm.com. Polar handles the payment itself, so the refund appears on your statement from Polar.